Refund policy
At Menvazo, customer satisfaction is our priority. This policy explains how returns, refunds, and exchanges are handled to ensure a smooth and transparent shopping experience.
1. Return Conditions
Customers may request a return within 30 days from the date the order is delivered.
To qualify for a return, the product must meet all of the following conditions:
- Remain in its original condition as delivered
- Not used, worn, or altered in any way
- Include all original packaging and tags (if applicable)
- Be accompanied by valid proof of purchase
Returns that do not meet these requirements may be declined.
2. Items Not Eligible for Return
For safety, hygiene, and operational reasons, certain items are not eligible for return, including but not limited to:
- Perishable goods (such as food, plants, or flowers)
- Customized or made-to-order products
- Personal care or hygiene-related items
- Hazardous materials, flammable liquids, or gases
- Shipping fees paid at checkout
In addition, the following items are final sale and cannot be returned:
- Discounted or clearance items
- Gift cards
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
3. EU Customers – Right of Withdrawal
For orders shipped to countries within the European Union, customers are entitled to a 14-day cooling-off period.
Within this period, you may cancel or return your order without providing a reason.
Conditions:
- Item must be unused and unworn
- Original packaging and tags must be intact
- Proof of purchase is required
This right applies independently of Menvazo’s standard 30-day return policy.
4. Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and provide an appropriate resolution.
5. Return Request Process
To begin a return request, please contact our support team at service@menvazo.com.
Once your request is reviewed and approved:
- A return shipping label will be provided
- You will receive clear instructions on how and where to send the item
Important Notice: Items returned without prior authorization or without using the provided return label will not be accepted.
If you have any questions during the return process, our support team is always available to assist you.
6. Return Shipping Address
Returned items must be sent only after receiving an official return label from Menvazo.
Return Address:
SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG
7. Exchanges
Menvazo does not offer direct exchanges.
To receive a different item:
- Submit a return request for the original item.
- Once the return is approved, place a new order for the desired item.
This process ensures faster handling and product availability.
8. Refund Processing
Once your return is received and inspected, you will be notified of the refund status.
If approved:
- Refunds will be issued to the original payment method
- Processing may take up to 10 business days
Please note that banks or payment providers may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at service@menvazo.com.
9. Store Information
For questions about returns, refunds, or this policy, please contact us using the details below.
Email: service@menvazo.com
Return Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Please contact our support team and obtain return authorization before sending any items to this address.