Privacy policy
At Menvazo, protecting your personal information is a responsibility we take seriously. This Privacy Policy describes how we collect, use, store, and share information when you visit our website or make a purchase through our Services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is necessary to operate our store, fulfill orders, and improve your experience.
Information You Provide Directly
We may collect personal information when you:
- Place an order
- Create or manage an account
- Sign up for emails or promotions
- Contact customer support
This information may include:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment and transaction-related details
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Device type, browser type, and operating system
- Pages viewed, time spent, and interaction data
- Information collected through cookies and similar technologies
2. How We Use Your Information
We use the information collected for legitimate business purposes, including to:
- Process Orders: confirm payments, arrange shipping, and send order updates
- Provide Customer Support: respond to inquiries, requests, or complaints
- Improve Our Services: analyze website performance and user behavior
- Communicate With You: send service-related emails or, if you opt in, marketing messages
- Maintain Security: detect fraud, prevent unauthorized access, and protect our systems
3. Data Security & Protection
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
- Secure Transactions: Payment information is transmitted using SSL encryption and processed by trusted payment providers
- Restricted Access: Personal data is accessible only to authorized personnel who require it for business operations
- No Card Storage: Menvazo does not store your full credit or debit card details on our servers
Despite these measures, no system is completely secure, and we cannot guarantee absolute security.
4. Sharing & Third-Party Disclosure
We do not sell, rent, or trade your personal information for third-party marketing purposes.
We may share information with trusted third parties only when necessary to operate our business, such as:
- Payment processors
- Shipping and fulfillment providers
- Website hosting and analytics services
These parties are contractually obligated to protect your information and use it only for authorized purposes.
Advertising & Analytics Partners
We may work with third-party advertising and analytics providers that use cookies, pixels, or similar technologies to help measure performance and deliver relevant ads.
These partners may include:
- Meta (Facebook & Instagram)
- AppLovin
Information collected by these partners is governed by their own privacy policies, and you may manage your preferences through their platforms or your browser settings.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality and user experience.
Cookies may be used for:
- Essential Functions: cart functionality, checkout, and security
- Analytics: understanding how visitors interact with our site
- Advertising: displaying relevant ads through third-party platforms
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.
For details on cookies used by Shopify, visit:
https://www.shopify.com/legal/cookies
6. Third-Party Websites
Our website may contain links to external websites or services not operated by Menvazo. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing personal information.
7. Your Privacy Rights (California & U.S. Residents)
In accordance with applicable U.S. privacy laws, including the California Online Privacy Protection Act (CalOPPA):
- You may browse our website anonymously
- This Privacy Policy is accessible from our website footer
- Policy updates will be posted on this page
- You may request access, correction, or deletion of your personal information by contacting us
Do Not Track Signals
At this time, our website does not respond to browser “Do Not Track” signals due to varying industry standards.
8. Children’s Privacy
Menvazo does not knowingly collect or solicit personal information from children under the age of 13.
If you believe that a child has provided personal information to us, please contact us immediately so we can take appropriate action.
9. Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify affected users and take reasonable steps to comply with applicable notification requirements.
10. Email Communications & CAN-SPAM Compliance
We collect email addresses to:
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send marketing communications (only if you opt in)
We comply with the CAN-SPAM Act by:
- Using accurate sender information
- Clearly identifying promotional messages
- Providing an easy way to unsubscribe
- Honoring opt-out requests promptly
You may unsubscribe from marketing emails at any time by following the link included in each email.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:
Email: service@menvazo.com
Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG